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企業 LINE 官方帳號也能用 AI,漸強實驗室串接 ChatGPT 提升 60% 客服效率

2023/03/10

MarTech新創漸強實驗室宣布旗下對話式互動平台CAAC(Conversaitonal Analytics and Automation Cloud)串接ChatGPT API推出AI服務,讓企業在LINE官方帳號打造更快速自然的對話體驗,進而提升顧客忠誠度、帶來商機,CAAC AI服務直接在台、日、泰三地上線。

漸強實驗室方面表示,CAAC AI的應用預期能縮短60%的客服回覆時間、降低人力成本、提升溝通品質,同時也可應用於銷售建議、推薦商品、推廣行銷活動等多元場景。漸強實驗室執行長薛覲提到:「漸強實驗室以CAAC AI作為開端,將全力整合AI到全產品線,打造更多工具幫助品牌與消費者溝通。」

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