CAAC
AI-powered Omnichannel Inbox

Unify your communication with a central inbox, customer profiles, and AI tools to boost support efficiency and accuracy.

Enhance operational efficiency and customer experience simultaneously

Higher Service Efficiency

CAAC can help you save on average 75% of your response time.

Clear Team Management

Manage your customer service team by assigning authority and responsibility at ease.

Data Security Guaranteed

Rigorous data management to ensure that information is stored and used securely.

One-stop Experience

Consolidate messages on Messenger, Instagram, WhatsApp, LINE all in one place.

Smooth and efficient conversation experience

Designed for
operations, sales, and support teams

Unified Inbox

Centralize Every Conversation

Say goodbye to app-switching and missed messages. All your communication in one streamlined view.

  • Manage all social messages in one inbox

  • Switch between multiple accounts effortlessly

Customer 360

Seamless and Consistent Experiences

Strengthen connections with comprehensive profiles for informed, tailored interactions.

  • Access unified profiles and chat history

  • Label and sort customer data

  • Save notes for each interaction

AI-Powered Assistant

Scale Smart, Work Smarter with AI

Leverage AI to enhance responses, reduce workload, and stay efficient.

  • Smart Replies: Instantly respond with AI-suggested templates

  • Auto-Expansion: Turn keywords into complete, polished sentences

  • Custom AI agent: Automate FAQs with bots trained on your knowledge base

Useful Tools

Boost Productivity, Reclaim Your Time

Work faster with streamlined message handling.

  • Pin key messages for quick access

  • Flexible search across messages, tags, and notes

  • Receive real-time message notifications

Team Collaboration

Team Management Made Easy

Keep your team aligned and productive with powerful collaboration tools.

  • Custom task assignment, manual or automated

  • Seamless task reassignment

  • 5 levels of  permission controls

Mobile Notification

Real-Time Message Alerts

Receive customer message notifications on your phone and respond immediately from anywhere, anytime.

  • Mobile push notifications

Unrestricted Communication

Powerful File Support

Worry no more about compressing and converting files! CAAC has an outstanding upload capacity and supports a diverse array of file formats. PDF for corporate quotations and Excel for group purchase orders are all available as well.

  • Full support for file types such as PDF, Word, Excel, etc.

  • Highest specification in the industry, 10 MB for images and 100 MB for videos and other files

Secured Data

Automatic Backups

Every conversation record is kept securely for your reference. CAAC provides an automatic backup every six months and you can download conversation records at any time. Users can be reassured that their conversations are private and protected.

  • Automatic back-up completed every 6 months and sent to the administration manager's mailbox

  • You can manually download the backup at any time

  • Restrictive access for data privacy protection