# Crescendo Lab

> Crescendo Lab is a Taiwan-based B2B SaaS company providing an AI-powered omnichannel business communication platform for marketing, customer service, and sales teams. Through three products — MAAC, CAAC, and DAAC — it integrates LINE, Meta, SMS, Email, WhatsApp, and e-commerce data to help brands automate marketing, improve service efficiency, and turn data into actionable business decisions.

Crescendo Lab operates across Taiwan, Japan, Thailand, Singapore, and Hong Kong. It is certified by LINE in Taiwan, Thailand, and Japan, and is the only technology partner in Taiwan to hold LINE Gold Partner status for five consecutive years. The company serves 800+ brands, processes roughly 7 billion real customer interactions per year, and reaches around 30 million users. It is ISO 27001 certified for data security and a Google Cloud partner; its AI-native product DAAC is listed on the Google Cloud Agent Marketplace.

Customers span e-commerce, retail/OMO, home & living, consultative services, and beauty/personal care & health, including brands such as THE BODY SHOP, POYA, NISSAN Taiwan, IKEA, Rakuten, and adidas.

## Products

- [MAAC — AI Marketing Automation Platform](https://www.cresclab.com/en/product/maac): Marketing automation platform. Design automated customer journeys across LINE, Email, and SMS in one place; use AI to segment audiences (predicting purchase likelihood and churn risk), generate marketing copy and personalized product recommendations, and automatically choose the best send time for each member.
- [CAAC — Enterprise AI Conversational Platform](https://www.cresclab.com/en/product/caac): Customer service and sales conversation platform. Consolidates LINE, Messenger, Instagram, WhatsApp, and website messages into a single inbox; provides autonomous AI service agents, a human-in-the-loop co-pilot, AI product recommendations with revenue attribution, 360° customer profiles, and in-browser voice calls.
- [DAAC — AI Data Intelligence Platform](https://www.cresclab.com/en/product/daac): Data analytics platform. Integrates MAAC, CAAC, and external data to automatically generate periodic analysis reports, replacing manual reporting; uses agentic AI to surface data relationships, predict trends, and provide actionable recommendations. Listed on the Google Cloud Agent Marketplace.
- [Crescendo AI](https://www.cresclab.com/en/crescendo-ai): Overview of the AI capabilities spanning MAAC, CAAC, and DAAC, and how they support marketing, service, sales, and strategy teams.
- [Features](https://www.cresclab.com/en/feature): Full list of product features.
- [AI Consulting](https://ai-consulting.cresclab.com/): Assessment, planning, and implementation consulting from AI and digital-transformation specialists to help organizations adopt AI and build long-term strategy.

## Channels & Integrations

- [Channels & Integrations overview](https://www.cresclab.com/en/channels-and-integrations): All supported channels and third-party integrations (including SHOPLINE, 91APP, Shopify, Salesforce, Zendesk, and more).
- [LINE](https://www.cresclab.com/en/channel/line): LINE Official Account management and automation.
- [Push Notification Messages](https://www.cresclab.com/en/channel/sms#pnp): LINE push notification messages (Push API).
- [SMS](https://www.cresclab.com/en/channel/sms)
- [Website](https://www.cresclab.com/en/channel/web)
- [Email / EDM](https://www.cresclab.com/en/channel/edm)
- [Facebook / Instagram](https://www.cresclab.com/en/channel/meta)
- [WhatsApp](https://www.cresclab.com/en/channel/whatsapp)
- [Voice Call](https://www.cresclab.com/en/channel/voice)

## Industry Solutions

- [E-commerce](https://www.cresclab.com/en/industry/ec)
- [Retail & OMO](https://www.cresclab.com/en/industry/retail-omo)
- [Home & Living](https://www.cresclab.com/en/industry/home-care)
- [Consultative Services](https://www.cresclab.com/en/industry/consultative-services)
- [Beauty, Personal Care & Health](https://www.cresclab.com/en/industry/beauty-personal-care)

## Customer Success

- [All success stories](https://www.cresclab.com/en/success-stories): Cross-industry customer results and metrics.

## Resources

- [Crescendo Lab Blog](https://blog.cresclab.com/en): Articles on MarTech, AI marketing, LINE strategy, and CRM.
- [Downloads](https://www.cresclab.com/en/download): Whitepapers, industry reports, and ebooks.
- [Pricing](https://www.cresclab.com/en/pricing)
- [Events & Seminars](https://www.cresclab.com/en/events-and-seminars): Webinars and product launch events.
- [Newsroom](https://www.cresclab.com/en/newsroom)

## Company

- [Company info](https://www.cresclab.com/en/company)
- [Contact us](https://www.cresclab.com/en/contact-us)
- [Careers](https://www.cresclab.com/en/career)

## Other Languages

Crescendo Lab's website is a single domain with language subdirectories. Homepages by language:

- [English](https://www.cresclab.com/en)
- [繁體中文 (Taiwan)](https://www.cresclab.com/tw)
- [日本語 (Japan)](https://www.cresclab.com/jp)
- [ไทย (Thailand)](https://www.cresclab.com/th)